Frequently Asked Questions

Everything you need to know about your JW PEI shopping experience.

What materials are JW PEI bags made of?

JW PEI is committed to ethical fashion. All our bags are crafted from high-quality vegan leather and recycled plastic bottles, ensuring a premium look and feel without compromising our sustainable values.

How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 7-15 business days, while express shipping options are available for faster delivery depending on your location.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition with all tags attached. Please note that shipping fees for returns may apply unless the item is defective.

Do you ship internationally?

Yes, JW PEI ships to over 100 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through services like Klarna and Afterpay in select regions.