Returns & Exchanges

We want you to be completely satisfied with your JW PEI purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Please note that items marked as final sale are not eligible for return or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original JW PEI dust bag and box to ensure they are protected during transit.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.

• 4.
  Drop Off and Refund

  Drop your package at the designated courier location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.